Answers to your questions.
Does the V&T train leave from the Nevada State Rail Road Museum?
No, the depot is located 20 minutes from the museum. The Carson City to Virginia City train leaves from the Eastgate depot, located at 4650 Eastgate Siding Road. Take Hwy 50 East past Eagle Valley Golf Course. Turn Right on Flint Dr. After 2/3 mile turn left and follow the signs to Eastgate depot. The Virginia City to Gold Hill train leaves from the F Street Depot in Virginia City. From C St./Hwy 431go east on Taylor, right on F St. to the Depot Car at F St. and Washington.
I have my reservation print-out, where do I pick up my boarding pass?
Your tickets can be picked up at the Will-Call desk located inside the Eastgate Depot building on the day of your ride. Your name will also be listed on our manifest for your ride date.
May I bring my pet?
Pets are not allowed on any V&T trains. Service animals are always welcome.
Are there restrooms on the train?
Yes, there is a restroom available on each car and at both depots.
Are the cars heated/air conditioned?
The passenger cars are fully enclosed with large windows that can be opened. Once the train begins to move the cars are cooled by our Nevada breezes. The weather is usually quite comfortable during our regular operating season, but if the day is cool, we just close the windows.
Is there food/drink available on the train?
Water is available for purchase on the train. We ask that you help us preserve our beautifully restored Pullman passenger cars by not eating on the train trip. You may bring food to eat once you arrive in Virginia City.
How much time do we have in Virginia City?
Approximately 3 hours. You will need to be back on the train by 3pm.
What is there to do in Virginia City?
Virginia City is a lively town with lots of special events, shops, restaurants and old time saloons. Stop by the visitors' center at 86 South C Street or check their web site at visitvirginiacitynv.com
Is there food available at the depots?
Yes, but it must be consumed prior to boarding the train.
What will the weather be like?
Virginia City is about 10 degrees cooler than Carson City. Bring a jacket just in case and remember to keep hydrated in the higher altitude.
What should I wear?
Comfortable shoes, a hat for sunny days and a jacket if it is cool and breezy.
How long does it take to get to Virginia City?
The ride will be about one hour, 30 minutes from the time you leave the Eastgate Depot. The return trip is a bit shorter, but you may stop to view the wild mustangs if they are in the area.
What do we do on the train?
The trip is fully narrated by our knowledgeable conductors; you will learn about the mining history, pass through 2 tunnels, see amazing scenery and hopefully spot some wild life, including deer, coyotes and wild mustangs.
How do we get from the F Street Depot to C Street in Virginia City?
There will be free shuttles waiting for you when you arrive. They will take you up to C street and pick you up again in time to catch the 3pm train. Tips are appreciated!
Is there a shuttle available to the Carson City Eastgate Depot?
We can provide a shuttle from the Eastgate Depot to Virginia City or visa versa if you miss the train or are riding one way, depending on availability. The cost is $10 per Adult, $5 per child, $20 Minimum. Shuttle service is available on a first come first serve basis if available. Please arrive early to request your shuttle.
What is the difference between the diesel and the steam engine?
Our steam engines are over 100 years old and are great examples of early locomotive power. They will provide you with an authentic early railroading experience. Diesel engines were used because they were more efficient and economical to operate. Regardless of engine, you will still follow the same route in the Pullman passenger cars.
Can I donate to the Reconstruction?
Absolutely! There is more track to lay so please make a donation online, at either depot or by mail to PO Box 1711, Carson City, NV 89702. Please make checks payable to the Nevada Commission for the Reconstruction of the V&T Railway.
What should we do after the train ride?
Carson City, Nevada's Capital, has several wonderful restaurants, museums, walking and biking trails and a variety of lodging options for before and after your trip. Stop in at the visitors' center at 1900 S. Carson St., right next to the Nevada State Railroad Museum, or check out their web site at visitcarsoncity.com
THE POLAR EXPRESS™ FAQ
This is a one hour train ride, you will not be getting off at the North Pole. We ask for your cooperation in leaving strollers, car seats, large diaper bags and back packs in your vehicles or at the depot. Our seating is limited and can not accommodate extra baggage. All seats will be occupied by passengers so it is crucial that we have room for everyone.
When will THE POLAR EXPRESS™ tickets go on sale?
Ticket sales will begin every August on this website.
Who needs a ticket?
Anyone 2 and older will need a ticket. Children 24 months and under who sit on an adult's lap are free.
How are tickets sold?
Tickets may be purchased online at vttrain.activitytickets.com or by calling 877 724 5007. Tickets for this event will sell out well in advance, so advance purchase is REQUIRED.
VIP Tickets – These tickets are for our 1890's Parlor car which holds 30 passengers. This intimate setting is perfect for large families or groups and includes a keepsake ceramic mug and large Christmas cookie.
Coach Class Tickets - Each Coach Class car has available seating for 70 passengers All 70 seats will be filled. Please do not bring car seats or other carriers for children under three, as all non-ticketed passengers (2 years old and under) must be held on an adults lap.
Are seats assigned?
Tickets are assigned at the depot by railroad car. Seating within that car is open and groups wishing to sit together should arrive early to ensure they are at the head of the boarding line for their car.
Where are my tickets?
Your tickets will be ready for pickup at the depot located at 4650 Eastgate Siding Road, Carson City, 30 minutes before departure on the day of your train. Please arrive at least 45 minutes before your departure to ensure time to pick up tickets and board the train. There will be a heated waiting area provided.
Are there any refunds or exchanges?
There are no refunds or exchanges. Please ensure your availability and that of your ENTIRE GROUP prior to purchasing tickets.
I would like to bring a group. Are there group discounts?
Sorry, Due to the popularity of this event, there are no group discounts.
Why should my children dress in their pajamas?
In the story, all the children taking this magical train ride are awakened from their beds on Christmas Eve. Join the fun by bringing your children in their pajamas too. Adults are also welcome to join the PJ party fun.
If I haven't read the book or seen the movie will I still have a good time?
Yes, you can read along or just listen as we read the storybook on our train ride to the North Pole. If you have read the book or seen the movie you will feel like you've just stepped off the pages as we recreate the story with your child as part of the cast. Feel free to bring your copy of THE POLAR EXPRESS for the conductor to sign, or purchase a copy at our depot.
Do you keep a wait list for sold out trains?
Yes, you can access the wait list here.
Is the event handicapped accessible?
Yes. A wheelchair ramp is available on-site. We encourage you to contact the railroad with any questions.
Are there hotels in town?
There are variety of hotel choices in Carson City and the surrounding area. Many of these hotels are offering room packages that will provide room discounts for THE POLAR EXPRESS™ event. Please contact the individual hotels to learn the specifics of their room packages. You may call 800 Nevada-1 for more information or go to Plan Your Trip.
Is there more to do in Carson City than just attend THE POLAR EXPRESS™ event?
YES! We suggest that you make a weekend out of your trip to visit the North Pole aboard THE POLAR EXPRESS™. Carson City also features, bowling, movies, and top-notch accommodations. For the older visitors there are several casinos and great restaurants.
DAY OF EVENT INFORMATION
When should I arrive for my train?
Trains depart PROMPTLY at their scheduled departure time. Please arrive no less than 30 minutes to allow time picking up tickets from Will Call, visiting the restroom, and gift shop. Should you miss your train, there are no refunds or exchanges. The trains operate on Pacific Standard Time.
How long is the train ride?
The train ride is about 60 minutes per round trip.
Will I get to meet the conductor of the train?
Yes, he will call 'All Aboard' when the train is ready to leave the station and he will punch your train ticket during the trip.
Will my child get to meet Santa personally?
Santa will board the train at the North Pole and give a sleigh bell to each child during the return trip.
Is there a bathroom available on board the train?
There are no bathrooms on board the train. There are bathrooms available for use before and after the ride at the train station.
Will there be other things to do at the train station?
Yes, you will find holiday gift ideas at Santa's Gift Shop.
Will there be food service available at the event?
No. There is no food service at the event. There are a variety of restaurants in the Carson City area, please check online at visitcarsoncity.com or call 800 NEVADA-1
Is parking available?
Free parking is available at the Eastgate Depot.
Will there be opportunities for professional pictures?
Yes, a professional photographer will be onsite to take pictures of guests in front of THE POLAR EXPRESS™ backdrop with Santa Claus. Photos will be available for purchase. You are always welcome to take your own photos, but feel free to take advantage of the onsite photographers and get the whole family in the shot!
Are strollers permitted?
Strollers are welcome at the event, but are not permitted on the train. Stroller parking will be available track-side.
May I bring my pet?
Pets are not allowed at THE POLAR EXPRESS™ event. Service animals are always welcome.
What is the inclement weather policy?
The Polar Express will not be cancelled due to inclement weather. Please use your own judgement on safe driving conditions from where you live to our destination. No refunds will be given due to storms or highway controls.